Frequently Asked Questions

Do you accept insurance?

We do not accept insurance at this time.

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However, we provide medical codes for any labs ordered, which you can submit to your insurance provider for possible reimbursement—depending on your specific plan and coverage.

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For more details about billing, reimbursement, and other important policies, please review our Key Information page.

Do I have to be a member to become a patient?

No, not at all! Membership is completely optional. If you would like to experience our services before becoming a member, you are welcome to schedule appointments at our standard non-member rates. If you decide that ongoing support through SimpliWell is right for you, you can join a membership at any time.

What are your membership benefits?

By subscribing to any membership plan you will gain access to the following benefits:

• Personalized Health Care, which includes both wellness and sick visits

• Tailored Nutrition Plan Available

• Personal patient portal access

• Unlimited asynchronous visits with physician

• 4 Lifestyle Medicine Physician, 4 Nutrition Consulting, and 4 Health Coach visits per year

• Medication Management & Refills

• Urgent Care sick visits

• $25 Deposit is waived

• Discounted Labs and Fullscript Supplements: 15% off Fullscript Supplements (prescribed as necessary by providers)

• Imaging referrals*, travel consults, work notes & monthly newsletter

  • *Imaging studies are ordered at the physician's discretion when medically appropriate. Imaging facility fees are not included.

Do members receive loyalty rewards?

Yes! We believe long-term support leads to lasting health. Members receive complimentary lab rewards based on their length of continuous membership:

After 6 months: Complimentary Mid-Year Health Check Labs (CMP, A1C & Lipid Panel)
After 12 months: Complimentary Annual Wellness Labs (CMP, CBC, Lipid Panel, A1C & Thyroid Panel)

These rewards are available to both monthly and annual members after the applicable period of continuous membership.

How much does the membership cost?

We offer flexible monthly and annual membership options to fit your needs:

• Individual: $99/month or $1,080/year

• Couples (2 married adults): $180/month or $1,980/year

• Child Add-On: $50/month or $540/year

• Family (2 adults + 2 children): $250/month or $2,450/year

Additional children may be added to a family membership for $50/month ($540/year) per child.

How do I become a member?

Becoming a member is simple! Visit our Pricing page and click “Join Now” under the membership option that best fits your health needs or your family's needs.

If you prefer, you can also give us a call, and our team will be happy to help you choose and enroll in the membership that is right for you.

Can I cancel my membership anytime?

Yes! You may cancel your membership at any time, whether you are enrolled in a monthly or annual plan.

Monthly memberships: You may cancel at any time, and your membership will remain active through the end of your current billing period. Members become eligible for our complimentary annual wellness labs after completing 12 consecutive monthly payments. If you cancel before reaching 12 months, you will not be eligible to receive this loyalty reward.

Annual memberships: You may cancel within the first 7 days of purchase for a full refund, provided no membership services have been used. After the first 7 days, annual memberships are non-refundable; however, your membership benefits will remain active through the end of your paid membership term.

Are lab costs included in the price?

Labs are included with our Detox Program. For physician, nutrition, and health coach visits, lab testing is not included because your testing is personalized to your individual health needs. We only recommend the labs that are appropriate for your health goals, symptoms, and medical history, helping you avoid unnecessary testing and costs.

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Any lab fees are separate and depend on the specific tests ordered. Whenever possible, we recommend high-quality, cost-effective testing options.

When are appointment payments due?

For non-members, a $25 deposit is required to schedule an appointment and will be applied toward the total cost of your visit. The remaining balance is due at the time of service.

For members, all included visits are covered by your membership, so no additional payment is due at the time of your appointment. Once you have used all of your included visits for the membership year, any additional visits will be charged at the current standard (non-member) rate.